How long should I arrive before my booking?

We recommend you arrive at least 20 minutes prior to your booking time.


Are grip socks required?

Yes, Rush HQ or Jump Factory socks must be worn at all times. After purchasing your socks hold on to them for future visits.

Do I need to wear any particular type of footwear?

Closed toe shoes are required to use The Gauntlet (high ropes obstacle course), Mt Madness (rock climbing and bouldering walls) and Ninja. You may also wear proper climbing shoes on Mt Madness. Note that you have to meet the 110cm height requirement to participate in these activities.

If you forget your shoes, we have shoes to loan at reception at no cost. A driver’s license is required for the rental and will be returned to you when the shoes are returned. Please note there is limited number of shoes to loan.

Are there Height restrictions?

Under 110cms: Junior Jumper (Inflatables) and Foam Pit Lanes 

Over 110cms: Jump Factory Walk Wall (Performance Trampolines), Foam Pit Lanes, Slam Dunk Basketball, Dodgeball, Lower Level The Gauntlet, Mt Madness, Ninja.

Over 140cms: Second Level The Gauntlet

Do I need to pre book?

We do require bookings to guarantee access.

It is also cheaper to book online as a 1.5% service fee applies to all walk in bookings.


Can I arrive whenever I want or do you have session times?

All sessions start and finish on the hour

Do you have an onsite café?

We have an onsite Café catering for a wide variety of foods and drinks and healthy options are also available.

Is external food permitted?

No external food or beverage is permitted aside from water. If organised beforehand a birthday cake can be brought in with a $5 fee.

Do you have baby change rooms?

Yes, located on the ground level in the disabled toilet

Is my booking refundable or transferable?

No, Bookings are non-refundable and non-transferrable

Is Rush HQ safe?

At Rush HQ, we pride ourselves on high safety standards, policies & procedures. All staff members attain Level 3 First Aid training. Please also refer to our Safety Rules to assist us in maintaining a high level of safety at all times.

What's open on what Day?

Monday to Friday 10am – 6pm
Saturday and Sunday 10am – 6pm
Public Holidays: We are closed Easter Friday through Monday, as well as, Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day. All other public holidays we are open with reduced trading hours. Please note: 15% surcharge applies to all tickets and cafe sales on Public Holidays.

Bookings are essential at least 24 hours in advance to ensure access to Mt Madness, Ninja Course & The Gauntlet during off-peak times

What ticket should I buy?

Under 110cms: Junior Pass

Over 110cms: General Admission

Do you offer group discounts?

Yes we do offer group discounts for bookings over 20. Please call one of our Events Team on 1300 74 75 76 or send an email to

What if I have some questions and want to speak to someone or have an email enquiry?

Please call Rush HQ Customer service team on 1300 74 75 76 or send an email to

What are the Health Benefits of Rush HQ Trampolining, Ropes Course and Rock Climbing?

Trampolining: According to the NASA Rebounding report. “Rebounding exercise is the most efficient, effective form of exercise yet devised by man.” For similar levels of heart rate and oxygen consumption, the magnitude of biomechanical stimulation is greater with jumping on a trampoline than with running, 10 minutes on a trampoline is equivalent to over 30 minutes on a treadmill. Trampolining is a low impact, tones muscles and improves coordination. So at Rush HQ we encourage you to have fun whilst exercising.

High Ropes Course: Our high Ropes course is like a giant puzzle. You manoeuvre through obstacles & being high up in the air you need to stay focussed, balanced and concentrate on completing the obstacle at hand. It is also good for cardiovascular fitness, upper body strength & a great benefit for children in improving fine motor skills.

Rock Climbing/ Bouldering: Our climbing walls have various degrees of difficulty to cater from beginners to advanced climbers. It tests the climbers strength, endurance, agility, balance as well as coordination. It strengthens and tones muscles, increases flexibility and allows our patron to challenge themselves.