Are grip socks required?

Yes, Rush HQ or Jump Factory socks must be worn at all times. After purchasing your socks hold on to them for future visits.

Do I need to wear any particular type of footwear?

Closed toe shoes are required to use The Gauntlet (high ropes obstacle course) and Mt Madness (rock climbing and bouldering walls). You may also wear proper climbing shoes on Mt Madness. Note that you have to meet the 110cm height requirement to participate in both of these activities.

If you forget your shoes, we have shoes to loan at reception at no cost. A driver’s license is required for the rental and will be returned to you when the shoes are returned. Please note there is limited number of shoes to loan.

What clothing should I wear?

We recommend that you wear comfortable non-restrictive clothing, athletic clothing is encouraged. Note that closed toed shoes are required for certain activities.  

Are there Height restrictions?

Under 110cms: Junior Jumper (Inflatables), Foam Pit Lanes and Free Jump Trampolines 

Over 110cms: Jump Factory Walk Wall (Performance Trampolines), Foam Pit Lanes, Slam Dunk Basketball, Dodgeball, Free Jump, Lower Level The Gauntlet, Mt Madness 

Over 140cms: Second Level The Gauntlet 

Do I need to pre book?

We do recommend pre booking to avoid disappointment over weekends and school holidays as we cannot guarantee entry 

Can I arrive whenever I want or do you have session times?

If you book the unlimited day pass you can arrive whenever you like and leave whenever you like.

If you book a 1 hour pass they do start every hour on the hour 

How long should I arrive before my booking?

We recommend you arrive at least 15 minutes prior to your booking time.

 

Do you have an onsite café?

We have an onsite Café catering for a wide variety of foods and drinks and healthy options are also available. We also sell Lavazza coffee.

Is external food permitted?

No external food or beverage is permitted aside from water. If organised beforehand a birthday cake can be brought in with a $5 fee.

Do you have drink fountains?

Not currently, but if you ask one of our friendly staff members at our café they will be more than happy to fill up your drink bottles.

Do you have any where I can store my belongings?

We have pigeon holes however for valuables we suggest using our lockers that cost $2 and give you 2 hours 

Do you have baby change rooms?

Yes, located on the ground level in the disabled toilet

Do you have free WIFI?

Yes, we do have free WIFI the password is located at reception

Can I get an ALL DAY PASS on school holidays?

Unfortunately not, however you can purchase a 1 or 2 hour pass and additional hours can be purchased at $5 per hour in store. These session start ever hour on the hour.

Is my booking refundable or transferable?

No, Bookings are non-refundable and non-transferrable

Is Rush HQ safe?

We at Rush HQ pride ourselves on our Safety standards, policies & Procedures. We take safety seriously & all staff are Level 1 First Aid trained. We have also been acknowledged by local Emergency Services Departments on our exceptional teamwork, onsite facilities & equipment. Please also refer to our Safety Rules. 

Are your staff first aid trained?

Yes all our staff are Level 1 First Aid trained. Safety is Paramount!. 

What's open on what Day?

Monday to Thursday 10am – 6pm
Friday 10am – 7pm
Saturday and Sunday 10am – 6pm 
School Holidays/ Public Holidays that we are open Full venue is open

Can vouchers be redeemed online?

Entertainment vouchers must be presented in store. Pre-paid vouchers can only be redeemed over the phone or in store 

I'm wanting to book an unlimited day pass why do I have to select a session time when it’s all day?

We ask you to select a session time so we are able to locate you in our booking system, however you can arrive at anytime

What ticket should I buy?

Under 110cms: Junior Pass

Over 110cms: General Admission

Do you offer group discounts?

Yes we do offer group discounts for bookings over 20. Please call one of our Events Team on 1300 74 75 76 or send an email to info@rushhq.com.au

What if I don't have a credit card, can I pay when we arrive at reception?

We accept visa, master card and debit cards so we do recommend boking in advance however you can pay at the counter but you run the risk of missing out on your session in the event we are booked out.

Is there a minimum for EFTPOS?

We do not have a minimum spend for EFTPOS. However, we do not allow cash out.

What if I have some questions and want to speak to someone or have an email enquiry?

Please call Rush HQ Customer service team on 1300 74 75 76 or send an email to info@rushhq.com.au

What are the Health Benefits of Rush HQ Trampolining, Ropes Course and Rock Climbing?

Trampolining: According to the NASA Rebounding report. “Rebounding exercise is the most efficient, effective form of exercise yet devised by man.” For similar levels of heart rate and oxygen consumption, the magnitude of biomechanical stimulation is greater with jumping on a trampoline than with running, 10 minutes on a trampoline is equivalent to over 30 minutes on a treadmill. Trampolining is a low impact, tones muscles and improves coordination. So at Rush HQ we encourage you to have fun whilst exercising. 

High Ropes Course: Our high Ropes course is like a giant puzzle. You manoeuvre through obstacles & being high up in the air you need to stay focussed, balanced and concentrate on completing the obstacle at hand. It is also good for cardiovascular fitness, upper body strength & a great benefit for children in improving fine motor skills.

Rock Climbing/ Bouldering: Our climbing walls have various degrees of difficulty to cater from beginners to advanced climbers. It tests the climbers strength, endurance, agility, balance as well as coordination. It strengthens and tones muscles, increases flexibility and allows our patron to challenge themselves.