• No food or drinks are allowed while using the activities, trampoline courts, Junior Jumpers (Inflatables), The Gauntlet (High Ropes/ Obstacle Course) or Mt Madness (Rock Climbing/Bouldering Area).
  • Food is only permitted in the designated café seating area.
  • External food or drinks, except for water, are not permitted on the premises.
  • For trampoline areas, only one participant per trampoline bed at any one time.
  • All children under the age of 12 must be supervised by a responsible parent or guardian at all times.
  • Whilst on the trampolines participants must wear Rush HQ supplied grip socks.
  • Closed toe shoes must be worn on The Gauntlet (High Ropes Course/ Obstacle Course) and Mt Madness (Rock Climbing/ Bouldering Area). Shoes are permitted for use on the Jump Factory Walk Wall however shoes are not permitted on the surface of any of the other trampolines. This is for your health and safety.
  • All customers must have a valid coloured wristband pass visible on their wrist before attending their session. By wearing the wristband, you are bound to our terms and conditions and safety rules as displayed throughout the venue, on our website and at time of booking.
  • No participant is permitted to use the equipment in the facility without a Rush HQ crew member present at all times.
  • Participants must be aware of young children.
  • Always be aware of your surroundings before engaging in the use of the facilities activities.
  • Recklessness and any behavior deemed inappropriate or unsafe will result in the ejection from the Rush HQ premises.
  • Always use the trampoline courts, Junior Jumpers (Inflatables), The Gauntlet (High Ropes/ Obstacle Course) and Mt Madness (Rock Climbing/Bouldering Area) facilities within your own skill set, never attempt any maneuvers that may cause injury to yourself or other Rush HQ customers or Rush HQ crew members.
  • Some activities may need you to bend, twist and maneuver yourself around apparatus.
  • At all times avoid landing on your head, neck, or shoulders whilst on the trampolines and Mt Madness Rock Climbing/ bouldering walls and padding.
  • All participants using the Mt Madness (Rock Climbing/ bouldering walls) must be safety inducted by a Rush HQ crew member to demonstrate safe landing technique. It is your responsibility to familiarise yourself with the landing techniques.
  • When using the trampolines always land on two feet or your bottom. Refer to a Rush HQ crew member or safe jumping technique video if you are unsure of the correct techniques.
  • Remove all jewellery, watches and all loose items from your pockets while using any activity. We recommend using lockers for valuables. Rush HQ takes no responsibility for lost items.
  • When using the trampolines, participants must try to jump directly in the center of the trampoline bed to avoid any serious injuries.
  • When using Mt Madness (Rock Climbing/ Bouldering Area) only climb within your skill level, if you are unsure of your ability always start on the beginner wall or ask a Rush HQ Crew Member.
  • Do not stand or sit on the trampoline frame or pads while waiting for your turn.
  • Minimum age for all areas (excluding Junior Jumpers kids zone) 3 years old.
  • Height restrictions for all areas (excluding Junior Jumpers kid’s zone) overrides age limit. Participants must be at least 110 cm tall.
  • You must be over 110cms tall to use the Jump Factory Walk Wall (Performance trampolines), Mt Madness (Rock Climbing/ bouldering wall) & lower level of The Gauntlet (Ropes/ obstacle course). You must be over 140cms to use the upper level of The Gauntlet (High Ropes/ obstacle course).
  • Kids under 110cms can use the following areas Junior Jumpers (Inflatable area designated for kids under 110cms), Foam pit lanes & Free Jump area only.
  • No bouncing or jumping off trampolines onto the floor.
  • No bouncing or jumping off the safety pads.
  • No flipping into the foam pit
  • No jumping from Jump Factory Walk Walls or mezzanine level directly into the foam pit or moving between walls.
  • No lifting or pulling up other patrons onto the top of the Jump Factory Walk Walls
  • No hanging off the basketball rings
  • After you have been harnessed and clipped onto The Gauntlet (High ropes/ obstacle Course) by a Rush HQ Crew Member do not adjust or unclip at any time.
  • Safely exit all zones, including but not limited to trampoline areas, Junior Jumpers (Inflatables), Mt Madness (Rock Climbing/ bouldering walls), The Gauntlet (High Ropes/ obstacle course) and padding.
  • Do not climb up the padding or on the nets.
  • Ensure all safety rules are obeyed in each designated area.
  • Running and unsupervised roaming is not permitted at any time.
  • Children under 10 must be accompanied in the rest rooms by parent or guardian at all times.
  • Always follow the direction of the Rush HQ Crew Members.

ALL PARTICIPANTS AT RUSH HQ MUST AGREE, AND ARE OBLIGED TO FOLLOW, THE TERMS AND CONDITIONS & SAFETY RULES AS OUTLINED UNDER THE ‘TERMS AND CONDITIONS’ DISPLAYED THROUGHOUT THE FACILITY AND AT THE POINT OF BOOKING.